Privacy policy

This Privacy Policy explains how Annex Family Chiropractic (“we,” “us” or “our”) collects, uses, discloses and protects information through our website, https://annexfamilychiropractic.com/, our online booking system and related digital services.

Different information practices may apply depending on how you interact with us. Where consent is required, we will ask for it in accordance with applicable law. Simply visiting our website does not, by itself, mean you consent to every collection, use or disclosure described in this policy.

Our handling of personal health information is also governed by Ontario's Personal Health Information Protection Act, 2004 (PHIPA). We may update this policy from time to time and will post changes here with a new “Last updated” date.

Privacy of your health information

We are committed to protecting the privacy and confidentiality of your personal health information in accordance with PHIPA and other applicable laws.

Your personal health information may include your health history, examination findings, clinical records, imaging, care recommendations, appointment details and other information relating to your health and the care you receive.

We collect, use and disclose personal health information to provide and coordinate your care, keep clinical records, manage appointments and billing, and meet our legal and professional obligations. We obtain consent where required by law and limit collection, use and disclosure to what is permitted or required.

Access to and correction of your records

You may ask to see your personal health information, or ask us to correct it if you believe it is inaccurate or incomplete. Contact our office using the details below. We may ask for your request in writing and for information to confirm your identity.

Requests are handled in accordance with PHIPA. Access may be subject to limited legal exceptions, and any fee for copies will be explained to you in advance.

Questions or privacy concerns

Dr. Joshua Gelber is responsible for privacy at our clinic. If you have a question or concern about how your information is handled, email contact@annexfamilychiropractic.com or call 416-967-4466, and we will review it.

You may also contact the Information and Privacy Commissioner of Ontario at www.ipc.on.ca if you have a concern about your health information or believe your privacy rights have not been respected.

Information we collect

We may collect personal information when you:

• Book an appointment online or by phone
• Contact our office by phone, email or text
• Complete intake forms or receive care at our clinic
• Choose to receive email or text messages from us

This may include your name, email address, phone number, date of birth, appointment details, payment information and the health information you share with us or that we record during your care.

How we store your information

Online booking, patient records and payment cards are held in Atlas, our secure practice management system. Card details are stored there for clinic payments, not on this website.

We use administrative, technical and physical safeguards designed to protect information against unauthorized access, loss, use, disclosure, change or disposal. These include encrypted (SSL) connections and access limited to the people who need it. No internet transmission is completely secure.

Who we share information with

We do not sell personal information. We share it only with service providers that help us run the clinic, such as our practice management system, payment processing, email and text messaging, and website hosting, and only for those purposes. We may also disclose information where you consent or where the law permits or requires it.

Email and text messages

We use your contact details to send appointment confirmations and reminders and to answer your questions. If you separately agree to receive promotional messages, we may also send clinic news and offers. Agreeing to marketing messages is never a condition of receiving care.

You can opt out of promotional emails using the unsubscribe link in any message, and out of text messages at any time by replying STOP. We do not sell your mobile number or text messaging consent.

Website visits

When you visit our website, basic technical information such as your browser type, device, pages visited and the date and time of your visit may be recorded. Our website uses privacy-friendly analytics that count visits without advertising cookies. The online booking tool may use cookies it needs to work. You can manage cookies in your browser settings.

How long we keep information

• Clinical records: kept as required by law and by the College of Chiropractors of Ontario.
• Booking, billing and administrative records: kept as needed for the service and our business and legal obligations.
• Messaging preferences and consent records: kept to document consent and respect opt-outs.
• Website analytics: kept according to the settings of the tools we use.

Because of these record-keeping obligations, clinical records cannot always be deleted on request. We will explain what we can do if you ask.

Children's and family health information

We care for children and families, so we may collect and keep personal health information about children who receive care at our clinic. We handle it in accordance with applicable privacy and health care laws, including the rules on consent and the involvement of parents, guardians or other authorized decision-makers where appropriate.

Contact us

Annex Family Chiropractic · 738 Spadina Ave, Suite 206, Toronto, ON M5S 2J8 · contact@annexfamilychiropractic.com · 416-967-4466