Terms and conditions

Welcome to Annex Family Chiropractic (“we,” “us” or “our”). These Terms & Conditions apply to your use of our website, https://annexfamilychiropractic.com/, our online booking system and related digital services. By using them, you agree to these Terms. Separate consent forms, financial agreements and privacy notices apply to clinical care.

Our services

Annex Family Chiropractic provides chiropractic care, appointment scheduling, patient communications and general health information.

Information on this website is for general education. It is not a substitute for an individual assessment, professional advice or emergency medical care. Reading or using this website does not create a chiropractor-patient relationship.

Using our website

Our website is available to people of all ages. Care for children, and for anyone who needs a parent, guardian or authorized decision-maker, is subject to the applicable consent requirements.

You agree to use our website lawfully and not to attempt unauthorized access to our systems, interfere with the website's operation or security, upload malware, or use our services to send spam or fraudulent communications.

Appointments and clinical care

Appointments booked online, by phone or by text are subject to availability and confirmation. If we need to reschedule for clinical, operational or unforeseen reasons, we will contact you and offer another time.

Booking an appointment does not guarantee that a particular service will be recommended or provided. Recommendations depend on your situation and the findings of your assessment. Examinations, adjustments, imaging and other care are subject to informed consent and our professional obligations. These Terms do not replace informed consent for clinical care.

Cancellations and missed appointments

We ask for at least 24 hours' notice if you need to cancel or reschedule. Late cancellations and missed appointments may be charged $56, our standard adjustment fee. We understand that emergencies happen and apply this policy with flexibility.

Fees and payments

Fees for assessments, appointments and other services are shared through the booking process or directly by the clinic. Card details are held securely in Atlas, our practice management system, and payments may be processed by third-party payment providers. If you have questions about fees or insurance, please call us before your appointment.

Text messages

If you opt in to text messages from Annex Family Chiropractic, message frequency varies with your appointments and preferences. Message and data rates may apply. Reply STOP at any time to opt out; we will send one confirmation and stop the messages covered by your opt-out. For help, reply HELP, email contact@annexfamilychiropractic.com or call 416-967-4466. Mobile carriers are not responsible for delayed or undelivered messages.

Website content

Unless otherwise noted, website content, including text, logos, graphics, photos and videos, is owned by or used with permission by Annex Family Chiropractic. You may not copy, change or use it commercially without our permission, except where the law allows.

Third-party services

Our website uses third-party services, including online booking and video. These services have their own terms and privacy practices, and we cannot guarantee they will always be available.

Website availability

We make reasonable efforts to keep our website available and accurate, but we cannot guarantee uninterrupted access or that all content is always current. To the extent permitted by law, we are not responsible for losses caused only by website interruptions, technical errors, third-party outages or delayed messages. Nothing in these Terms limits any rights or professional obligations that cannot lawfully be limited.

Privacy

Your use of our website and services is also governed by our Privacy Policy. Personal health information is handled in accordance with Ontario's Personal Health Information Protection Act, 2004.

Changes to these Terms

We may update these Terms from time to time. We will post the new version on this page with a new effective date.

Governing law

These Terms are governed by the laws of Ontario and the applicable laws of Canada.

Contact us

Annex Family Chiropractic · 738 Spadina Ave, Suite 206, Toronto, ON M5S 2J8 · contact@annexfamilychiropractic.com · 416-967-4466